It is important to clearly define what is expected of Outsourcing, and what success would look like. Service level agreements with SPA could be used to define this expectation. From experience SPA has seen many cases where these agreements get revised and simplified once the Outsourcing is underway for sometime, as the client gets more comfortable with deliveries from SPA.
2.
Building the right relationship -
The relationship needs to be built on flexibility, to meet external changing conditions, financial crunches, and even because it is not possible to plan for every eventuality. Jointly agreed and aligned goals which set the environment for this flexibility are crucial for success.
3.
Shared Responsibility -
It is important to go into the Outsourcing with the understanding that all parties involved in the Outsourcing are jointly responsible for the results, both short term and long term.
4.
Get the contract right -
The contract needs to build the foundations for a strong relationship. It needs to balance certainty with flexibility and also balance tight contractual commitments with trust.
