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| Financial-CRM for CreditView AS, Norway |
CRM is a concept in evolution. Our client CreditView believes a key element to this evolution is the inclusion and integration of the financial relationship between the corporation and its customers, into the CRM process.
In fact, Financial Customer Relationship Management (f-CRM) is the hub, around which all other CRM activities revolve. Our Solution for CreditView integrated the following modules -
Base Module
Information is gathered from internal data sources and consolidated, providing the total picture of each customer in one single window. The risk exposure (outstanding credit, financial claims, loans, orders etc) is presented as well as security elements.
Key features:
Technology:
- Gathers account information from multiple systems including Accounts Receivable, order entry and financial systems
- Allows dynamic import of additional information including Non-standard CreditView account attributes
- Enables information entry on security documents
- Consolidates accounts for legal entities
- Provides total risk and liabilities overview per account or legal entity
- Keeps records of balance, credit days and turnover Sensors, Alarms and Actions
- Automatically categorizes account and legal objects based on market and credit configuration rules
- Business rules for individual management of objects contained within various Market and Credit categories
- Rules are built on Sensor and Alarm mechanisms that detect irregularities and assign objects with alert flags
- Actions are triggered when the alarms reach a certain predefined score. An action can be one or more scheduled follow-up tasks
- Tasks can be performed conditionally or unconditionally
- Task Manager provides the user with a list of objects liable for various conditional tasks
Selections:
- Dynamic queries can be conducted on standard and Non-standard CreditView account attributes
- Scheduling mechanism can be user defined, for example, daily, weekly or monthly
- Ability to run various reports on selections
- Special Selection type gathers account statistics
- Selections on accounts can be used in legal proceedings in combination with attributes for legal objects (external credit information, debt collection data, etc)
Tools:
- Ability to apply tools to selections or single objects
- Ability to apply tools to a task which can be executed automatically when the task is due or confirmed
- Possible status changes, such as new credit limit or credit stops, are communicated to ERP system
Other:
- Dynamic change of credit limit based on turnover and payment history
- Dynamic change of credit category
- Special reports, e.g. following changes in financial liabilities
- Configurable consolidation mechanism, e.g. account to legal
- Manual consolidation can override automatic process if necessary
- Monitoring and maintaining consolidations
- Monitor ERP update log
Collection Module
Export to debt collection agency Collection cases are sent directly to the debt collection agency's IT system. Confirmation of cases received is returned to CreditView®. Information transactions with the debt collection agency All transactions with collection agencies are carried out automatically. Payment information and account information can be exchanged both ways.
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| The Vendor Management System for Philips, Singapore |
This software is an Intranet project developed by SPA for PHILIPS (Singapore) and PHILIPS (Batam - Indonesia). This system enables employees to order products from a wide choice of products from this site, which is maintained at the company's Intranet server, and the PO is generated after checking of the credit limit and the budget of the employee. Sending the PO does then ordering by e-mail to the respective suppliers. After the receipt of the ordered goods the DO is generated and invoices are sent to the supplier and the accounts department.
This system also provides for the updating of suppliers and various products of a supplier. The user can search for a particular product with a search engine or may find the product by browsing through a hierarchy of category, subcategory etc.
This system is interfaced and synchronized with the accounts system that was already in use through a mapper. Visual Interdev-6.0 was the development tool used for the project.
The implementation was carried out using Internet Information Server and MTS. This system was designed and implemented as a 3-Tired system. SQL Server (7.0) was used as the backend for database management.
The Business Layer (middle tier) was formulated in COM with Visual Basic (6.0) as ActiveX DLLs and was invoked from the Active Server Pages through MTS. The Presentation Layer (Front-end) is in ASP and HTML.
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| Remote Smart Card Reader for PKF, Singapore |
The Smart Card Reader is the model that comes with multiple options for communication with servers. Based on SPA's reliable automation 80188 engine, the electronic kernel and firmware of all SPA's industry leading process control and Industrial Automation hardware, the Smart Card Reader can manage several different applications and accepts every kind of memory or microprocessor card. The Smart Card Reader extends to the access control, and other industries, the rugged reliability of Industrial process control hardware.
The result:
It is the ideal reader for managing several applications, from payment transactions to electronic purses to loyalty programs, with connectivity options such as modem, RS232C, or even Ethernet connectivity over TCP/IP, where the Smart Card Reader can become a node on a TCP/IP network.
Integrated functions
The Smart Card Reader comes with a 16 key keyboard and a LCD Unit integrated on its front face, for user interaction. These 16 keys consist of a 10 key numerical keypad, and a 6 key programmable interface. The LCD is a 2x16 wide that can also be programmed to display specific messages.
There are several options available for communication with a centralized server. The Smart Card Reader has a TCP/IP stack embedded as part of the firmware. This enables TCP/IP communication over Ethernet or Serial Port. Optionally, the Smart Card Reader can be ordered along with a modem that can communicate with a centralized server at speeds of 38.4KBps. If ordered without these options, the SPA Controller can still communicate with a centralized server over Serial Port.
Technical characteristics
SPA hardware and firmware architecture
- 80188 Microprocessor
- SPARTOS for 80188 Real-time Kernel
- Supports all Serial protocols
- TCP/IP Stack built in
Functional features
- Programmable memory
- Data memory
- Real-time clock
- Buzzer
- Universal power supply 90-264VAC input at 48-63Hz Communication interface
- PC: Serial Port
- RS232 Serial connection: up to 115Kbps
- Communication protocols - SPACOMM
- PC: Ethernet
- 10BaseT Ethernet
- Communication Protocol - TCP/IP
- PC: Modem
- Speed up to 38.4KBps
Physical characteristics
- Keypad: 10 number keys and 6 Programmable function keys.
- 2 x 16-character LCD display.
Development Kit
Includes Software and Documentation for applications development in C programming language, Downloading tool, Technical Manual and also Complete Training.
Additions
- Mag-swipe support
- Smart Card Writer can be added on
- ISDN Connectivity can be plugged in
- Contact-less Smart Card interfacing
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