Choosing What to Outsource

1. Maintenance, Bug Fixes, Product Upgrades, and Network and Infrastructure Management - In this case, any requirement that involves maintenance of products, or Day-to-day operations is a target for outsourcing. This frees up expensive manpower for more critical needs of the client. The focus is on achieving such tasks with lower cost manpower, while ensuring that these tasks are performed effectively, in the least amount of time possible. SPA has several such products that it maintains for its customers on an year-on-year basis.

2. Customer Support Service and BPO - Support operations like finance and accounting are essential to a business but are not strategic differentiators. They are continuously changing. The ideal solution is to share this cost and disruption of change with an Outsourcing partner. Also Product Customer Support on a 24x7 basis is an important operation for most companies, but can be Outsourced effectively Offshore. SPA's team can be quickly put in place to handle such requirements.

3. ERP and Business Software implementation and operation - Systems that are critical to Business Success, like the ERP backbone, but at the same time, are not core areas that contribute to the USP of the organization, are effective Outsourcing opportunities. These need to be Outsourced once a clear understanding of ongoing management is reached. SPA provides effective implementation services, and also provides assistance towards the subsequent Day-to-day running of the ERP at the desired service levels.

4. Industrial Automation implementation and maintenance - This is a critical area of Outsourcing, where the implementation, running and on-site maintenance of automation that runs most manufacturing systems may be Outsourced. Most manufacturing organizations base their entire efficiencies on the level of automation available, and this is an area where 24x7 Monitoring and Maintenance are of paramount importance. SPA works with major manufacturing industries to make the task of the Electrical, Instrumentation and Maintenance teams easier, so that they can focus on the core areas such as improvement of production efficiencies and expansion. Read More about Industrial Automation.